- Return Policy
- Order Tracking
- WHY 3 Shops?
- WHY US?
How do you ship and what is the price?
Products Sourced in the US
These products are shipped via USPS or UPS - your choice at checkout. The products are available only in the US and shipping is calculate at checkout. The precise amount depends on your delivery state. Usually these products are shipped within 2 days and will be delivered within days. You are fully covered for non- delivery.
Products Sourced in China
These products are also available only in the US and the shipping charges are sometimes free (stated on the product page) or calculated at checkout. We usually use international 1st class mail, and the products are handed to USPS hen they get to the US. A tracking number is provided. These products usually take 12 to 25 days to deliver, depending on the time of year. You are fully covered for non-delivery.
Products Sourced in Australia
TBD - we are still working on this. Please check back later.
Will My Products Be delivered in One Package?
That depends on whether they are from the same supplier. You will receive tracking information for each and every item we end to you.
How Can I Pay for My Order?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order. We even have PayPal credit available for those who wish to spread payments out a bit.
Which Currency do You Use on the Website?
Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!
Do your products have a warranty?
All of our products carry a minimum 90 day warranty from the day of receipt. We are working on making extended warranties available for the more expensive products such as diffusers (which carry a six month warranty subject to no-abuse).
What is your return policy?
US Sourced Goods
For products sourced in the US, we will allow you to return the product directly to our supplier. Before doing this, you must request and receive shipping instructions. All you have to pay for is the shipping, internally in the USA. Once your product has been inspected, if we see that the product has failed due to faulty workmanship or quality, it will be replace free of charge. If we see that the product has been abused or used outside its specification then it will not be replaced an we will provide you with the results of the inspectors.
China Sourced Goods
For products sourced in China, we will provide you with a return address to a processing facility in the US and the returns process will be similar to that for US sourced goods.
Australia Sourced Goods
For products sourced in Australia, you can return the goods to processing facility we will advise you of and the process thereafter is the same as for the United States (above).
Is My Personal Information Safe?
Absolutely. We NEVER, EVER give your information to anyone - EVER.
Which Countries do you ship to?
We ship US and Chinese sourced products to the US
We ship Australian sourced products to Australia.
That's it right now. This is the simplest and easiest ways to serve our customers.
Why don't you ship Chinese products to Australia?
We might do in time, but right now, it's much cheaper and simpler to ship from China to the US than it is to ship from China to Australia. But don't despair - we're working on this and it will probably change over the coming year. We are working on new software and agreements to sort this out.
Will you ship to other countries in future?
Yes - and we will also source products in other countries in future.
Can you make an exception for me and ship a product from the US or Australia or China to my country?
You are welcome to use our support email facility to request what you want and we'll try to help.
Is Your Website Safe for my Credit Card?
Yes - this website is fully protected with Secure Socket Layer Security (SSL) which is accepted as safe by PayPal and Credit Card Providers. In fact, without SSL we would not be able to sell through reputable agencies like PayPal. You can buy with confidence. Also note that WE DO NOT EVER have access to your credit card details, which are sent on the secure, encrypted link to the PayPal or Credit Card when you buy - WE NEVER EVEN SEE IT!
How can I track my order?
US Sourced products
As soon as your product is shipped, we send you the USPS or UPS detailsso that you can track your parcel online.
China Sourced Products
This takes a little longer, but as soon as we have the USPS tracking number, we send it to you and you can track your parcel online.
Australia Sourced Products
Working on this!
How do you Support Customers?
Our customers are spread between Australia and the USA, so phone calls are not very practical given the time differences. We offer support through our email system: firstname.lastname@example.org as well as through Messenger - which can be used from our website. We will almost always get back to you within 24 hours to answer your questions and resolve any issues you may have.
Our answers are always personal - we do not use bots - we are human beings - we are the business owners, not a call center in the middle of nowhere and we know that personal interaction is important to all human beings. We feel very strongly about this and will always provide personal support.
Why do you run three shops?
We do this to make certain that our customers KNOW where their goods are sourced. Our customers have a choice - they can buy form the US, China or Australia and we believe it's important to be open about this,
This is one of our favorite questions! There are millions of online stores out there, ranging from good, honest businesses like ours to outright scams! These days, just about every person with a PC thinks it's easy to get online and make a fast buck by selling cheap goods with fancy ads. And then there's the shoppers' friend - Amazon! Why bother with us at all?
Let's cover Amazon first - frankly, they're amazing and the best thing to happen to online shoppers ever - we sell some of our stuff there too. Amazon sets standards in looking after customers that we all have to live up to. BUT, Amazon is HUGE, and there is still space in the world for much smaller, family owned businesses with which you really can have a relationship - and we are one of those businesses. Most people want to deal with other human beings of similar culture and values, not with robots or underpaid call center workers (God bless them too!). We are small and will remain small. We always respond personally to customer queries and truly value you not just as customers but as human beings with human needs and values.
So how are we on price? We sell three types of product -
1) Products from great US manufacturers that enforce minimum price control - such as Mooseberry and Aroma2Go.
On these products, our prices are simply the same as every other retailer. So what value do we add? That's easy - 1) Personal Service 2) Loyalty points that give you discounts on future purchases 3) Our guarantees of quality and warranty, backed up by our suppliers 4) A very personal relationship with or business that means you can ask us to get products for you, add them to our range, provide you with more information and so on. 5) We are adding more and more articles and information to our site so that you can not only shop, but read and learn and enjoy - we really are working hard to build a community around Mystical breath and we'd love you to be a part of that. Do we want to make a dollar? - Or course! But we want to do it honestly and transparently in a way that enriches the lives of our friends and customers.
2) Quality products from China for sale in the US
We are very aware that for some buyers, quality and cost are equally important and that they are prepared to wait a little longer for their products. That's why we source many products from china, and always let you know where they're from and how long the delivery time is. Again, we provide loyalty points, personal service and guarantees.
3) Our own products
We currently have two of our own products available on Amazon and will continue to sue that great channel. We might ship directly in future, but let's face it, when it comes to delivery logistics, Amazon are the world leaders and we feel safe in their hands. However, when you buy our goods from Amazon, you remain a part of our community and we are always here to help in every way - just as though you'd purchased the product from us.
4) Products from great Australian Manufacturers
We're still working on this!